Privacy Policy – Ishan Laundry Mart

Privacy Policy – Ishan Laundry Mart

Effective Date: September 19, 2026

Ishan Laundry Mart ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Ishan Laundry Mart mobile application and related services.

By using our application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the application, we may collect the following information.

1.1 Mobile Phone Number

We collect your mobile phone number when you create or access your account.

Your phone number is used to:

• Create and identify your account
• Send OTPs for authentication
• Verify your identity
• Provide account-related communications
• Help secure your account

1.2 Personal Information

We may collect information such as:

• Full name
• Email address, if provided
• Mobile phone number
• Profile information

This information may be used to identify your account and provide our services.

1.3 Address and Pickup/Delivery Information

When you place a laundry order, we may collect information required to provide pickup and delivery services, including:

• Pickup address
• Delivery address
• Address details/instructions
• Contact information associated with the order

This information is used to process and fulfill your laundry orders.

1.4 Order and Service Information

We may collect information relating to your use of our services, including:

• Laundry orders
• Services selected
• Order status
• Pickup and delivery information
• Order amounts
• Order history
• Service preferences

This information is required to process and manage your orders.

1.5 Payment Information

If you make payments through the application, payment information may be processed by our payment service providers.

We may receive information such as:

• Payment status
• Transaction/reference ID
• Amount paid
• Payment date
• Payment method information necessary to identify the transaction

We do not intend to store complete debit/credit card numbers, CVV numbers, or other sensitive payment credentials on our own servers unless explicitly stated otherwise.

Payment information may be processed by third-party payment providers according to their respective privacy policies.

1.6 Location Information

If the application requests permission to access your device's location, we may collect location information to provide features such as pickup or delivery services.

You can control location permissions through your device settings where applicable.

1.7 Device and Technical Information

We may automatically receive certain technical information when you use the application, such as:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Crash and diagnostic information
• Basic technical/log information

This information may be used to maintain, secure, troubleshoot, and improve the application.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your account
• Authenticate users through OTP
• Process laundry orders
• Arrange pickup and delivery
• Provide customer support
• Process payments
• Send order and service notifications
• Communicate with you about your account or orders
• Maintain application security
• Detect and prevent fraud or misuse
• Troubleshoot technical problems
• Improve our services and application
• Comply with applicable legal requirements

We do not use your personal information for purposes unrelated to providing or improving our services unless permitted or required by applicable law.

3. How We Share Your Information

We may share information with trusted service providers when necessary to operate our application and provide our services.

Depending on the services you use, these providers may include:

• SMS/OTP providers
• Payment processors
• Cloud hosting providers
• Notification providers
• Analytics or crash-reporting services
• Pickup/delivery service providers
• Technical service providers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, users, or services.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Data transmitted between the application and our servers is protected using encryption in transit, such as HTTPS/TLS, where supported.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Complete and maintain transaction records
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal, tax, accounting, or regulatory requirements

When information is no longer required, we may delete or anonymize it in accordance with our data retention practices and applicable laws.

6. Account Deletion

You may request deletion of your Ishan Laundry Mart account and associated personal information.

To request account deletion, please visit:

Account Deletion:
https://www.ishanlaundrymart.com/delete-account/

You can submit your registered mobile number through the account deletion request form.

We may verify the request before processing it to prevent unauthorized account deletion.

After verification, information associated with your account will be deleted where applicable.

Certain information may be retained where required for legal, accounting, fraud-prevention, security, dispute-resolution, or other legitimate purposes. Such information will be retained only for the period required.

7. Children's Privacy

Ishan Laundry Mart is not intended to knowingly collect personal information directly from children under the applicable minimum age without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

8. Third-Party Services

Our application may use third-party services to provide functionality such as authentication, SMS/OTP delivery, payments, hosting, notifications, analytics, or crash reporting.

These third-party providers may process information according to their own privacy policies.

We encourage users to review the privacy policies of applicable third-party service providers.

9. Notifications and Communications

We may send notifications related to:

• OTP authentication
• Order confirmation
• Pickup and delivery status
• Payment status
• Service updates
• Important account information

You may be able to control certain notification permissions through your device settings.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your account and personal information
• Request information about how your data is used
• Withdraw certain permissions through your device settings

To make a privacy-related request, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our application, services, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us:

Ishan Laundry Mart

Website:
https://www.ishanlaundrymart.com/

Email:
sales@ishanlaundrymart.com

Phone:
Will be updated shortly